Be familiar with our terms & conditions before placing order

  • Terms and Conditions

This page explained the all important terms & conditions and general guideline of online business of (soilfresh) about sale of goods, data protection, and use of information collected through the process from ordering to the delivery. Soilfresh recommended you to read and understand the Terms & Conditions before placing an order online. You should print a copy of these terms and conditions for future reference.

Please tick the terms & conditions at checkout to process the order , Its mandatory element to process your order we strongly recommend you to read them at the time of order or if you are not sure any part of terms & condition please ring or email our customer service team to at to help your query.


  1. Our point of sale is


  • Placing an order is simple, you can direct call soilfresh landline, order online or order by email at
  • Products are available and priced in units & weights. The items sold by weights are describes as 1 = 100grams and  price of 100grams. If you e.g you like to buy 300g of broccoli you choose 3 using up and down arrows to adjust specific quantity you intent to buy.
  • We accept all major debit and credit cards online. A choice to pay by card or cash on delivery is available at checkout process. Select how you like to pay at this point.
  • After placing an order , if you change your mind to amend your order you can do so before you received our confirmation email/dispatched can ring us or send us email prior to dispatch the order.
  1. website


  1. operation areas
    we are of business, in United Kingdom.
  1. Customer of soilfresh

We respect, care and treat our customer like one family unit. But when you order with us we like you to read and understand our way of process and important guideline to provide you the best customer services.

Upon ordering through www.soilfresh you are agreed to bind our terms and conditions. That you legally capable of do and fulfil the contract and you are over 16 and lived in UK London and operating site from that country.
4)         Formation of contract between you and soilfresh.

1)         Your order is invitation to treat and when customer places an order our system sent you an automated email of receiving your order online. The contract is formed only for the goods ordered online and included in the confirmation email, The order is bind to us when we duly accepted and sent you the despatch notification by email. We may have full rights to not to accept your order. There may be rare chances when we are unable to process your order in any reasons, such as weather condition, or strike , natural reasons or conditions beyond our control.

  • We are happy to offer voucher/coupon to gain full benefit of our product and services at reasonable prices. Printed coupon with promotional code is only permitted to used one customer on first order. We also entitle to remove this discounted coupons and vouchers any time prior to any notice. The coupons are only applicable to fruit and vegetables(non organic).
  • All coupons or vouchers are not acceptable with conjunctions with other offers or items on sales. 


Individual offer prices may be available of other products and that will not be qualify for coupon discount when order online.



We reserve the right to exclude the use of voucher codes on specific products.
for example organic fruit and vegetable..

  1. Dispatching your order


We delivered your order at specified address you supply at the time of order, date and time ( within 2 hours of delivery time slot) accepted at time of order. We may change the delivery time without any prior notification in exceptional circumstances.

We suggest to our customers that they will be around to receive the delivery of 2 hours of delivery time slot accepted at the time of ordering with us. At the time of delivery we required your signature to confirmed receipt of order. If any cause you are not around we followed your instruction to delivery your order.

Soilfresh obligation to contract to deliver the box shall be fulfilled at the  point of delivery in accordance with the delivery instruction agreed with us at the time of order online.

When the face to face delivery is not t possible and no leave safe is available Soilfresh may also deliver the box to a nearby household or business. A nearby location is regarded 200 metres from the original delivery location. The customer will be notified of such delivery to a neighbour by delivery notice or via email.

  1. Reporting to us
    SOILFRESH believed to achieved 100% customer satisfaction but in cause of uncertain event and you are not happy about your content of order we are happy to help you bout and fully responsible for any damages or losses due to any miss delivery handover.

All the risks and rewards are transferred to the customer at the time of delivery whether handover. Drop  outside  the door, or handover to the neighbor or as delivered Once the delivery is completed, according to the preceding paragraph (i.e. signed for by customer, left in a safe spot as specified by the customer  or delivered to a neighbor if no leave safe is provided or available) the risk of any damage or loss of the box will be with the customer. SoilFresh shall not be held liable for any damage, defect or loss which may occur thereafter.

The refusal to accept the delivery of goods or cancelled the order. soilFresh take no obligation to refund any losses if not cancelation procedure is followed prior to the dispatched of goods. you can

    The price of the Products and our delivery charges will be as quoted on our site are accurate and up to date but subject to change prior to any notice.
    All goods are included VAT which are subject to charge.


    Payment for all Products and Services are to be paid on delivery , pay online by credit or debit card or using paypal service.

    we are happy to refund due to missing ingredients, damaged or any other legitimate reasons. We recommend you to report within 24 hours of your delivery to process your claim.

We warrant to you that any Product purchased from us through our site will, on delivery, conform to its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied. But we also suggest to our customer check your delivery when delivered.

    if we fail to comply with these terms and conditions we shall only be liable to you for the purchase price of the Products.
  2. Reporting to You

We trying to update our customer at time to time about their orders or any promotions. We soilfresh only communicate with you through the email/phone or the address you provided us at the time of address. We also communicate our customer through the delivery special note sent through at the confirmation of your online order, if there is any change in relation to the order or delivery time. We will trying to accommodate our best to have a great shopping experience with us.

    We are the owner or the licensee of all intellectual property rights in our site, whether registered or unregistered, and in the material published on it. These works are protected by copyright laws and all such rights are reserved.


    You may print off one copy, and may download extracts, of any pages from our site for your personal reference. You must not use any part of our copyright materials for commercial purposes without first obtaining a licence to do so from us and our licensors.

We are here to hear from you when you post comments on our products or services to our website or social media that such commentary represents your real inside fair to product or services.



If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

A waiver by us of any default will not constitute a waiver of any subsequent default.

No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause  above.


If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.


These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.

We each acknowledge that, in entering into a Contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.

Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.

Nothing in this clause limits or excludes any liability for fraud